As many of you know, we have have had a support backlog for at least a month now, and a number of you have submitted tickets that still haven't been responded to.

To address this, we have made a number of changes to improve customer support:

1. We have contracted with an outside provider as our first line of support. This will greatly improve initial response times and will help us in prioritizing our support tickets.

2. We are currently building up our knowledge base (http://autoblogged.com/support/kb/) to address the most common issues as they come up.

3. We have improved automation of our systems and have also created a self-service page to get your download link or find your serial number.

4. We have teamed up with WordPress HelpCenter (http://wphelpcenter.com) to provide premium paid phone support for AutoBlogged. Soon they will have full access to our support ticketing system, knowledge base, and have direct access to AutoBlogged developers.

In order to address backlog and to ease the transition to our new support providers, we are asking for some help from all of our customers. We realize that many of the issues in your tickets are probably not resolved, but we have closed all currently open tickets.

1. If your issue has not already been resolved, we ask that you download and install the latest release to see if it fixes the problem.

2. If you need your serial number or download link, you can now look up that information yourself using this form:
http://autoblogged.com/purchase/downloads/

3. If the issue persists, please try referring to our updated knowledge base articles, which address many of the most common questions we get:
http://autoblogged.com/support/kb/

4. If you are still having problems, we also ask that you search our fourms to see if your question has been asked before. You may also find it helpful to ask your question there. If you are an AutoBlogged expert, we would love it if you would participate in our forums. As an incentive, anyone who ever answers any question in our forums will get an additional discount off the customer upgrade price on our next major release.

5. Finally, if none of the above has helped or if you prefer personalized support, you may respond to your e-mail or ticket and it will be re-opened and addressed as soon as possible.

We apologize for any inconvenience this may have caused and apologize for our recent delays in support response times.